Frequently Asked Questions
Can I insure my children?
Yes. Family members are covered with the normal cover.
Yes. Family members are covered with the normal cover.
How much is it?
There are 2 types of policy, the Standard and the Excecutive policy.
The Standard policy is for phones up to £400 and costs £5.88 per month.
The Executive policy is for phones from £400 to £1,000, and costs £7.99 per month.
To check which policy your phone should be on, click here. For other products other than phones please check on the specific product page for details on which cover you require.
There are 2 types of policy, the Standard and the Excecutive policy.
The Standard policy is for phones up to £400 and costs £5.88 per month.
The Executive policy is for phones from £400 to £1,000, and costs £7.99 per month.
To check which policy your phone should be on, click here. For other products other than phones please check on the specific product page for details on which cover you require.
When am I covered?
With the Instant Cover, you are covered as soon as the online payment transaction of the first 3 months premium goes through.
With the Delayed Cover, you are not covered until the first Direct Debit payment for the first 3 months premium is paid. This usually takes 3-4 weeks while the bank processes the direct debit.
With the Instant Cover, you are covered as soon as the online payment transaction of the first 3 months premium goes through.
With the Delayed Cover, you are not covered until the first Direct Debit payment for the first 3 months premium is paid. This usually takes 3-4 weeks while the bank processes the direct debit.
When will I receive the paperwork through the post?
You will receive your policy details with your Direct Debit confirmation paperwork. Because the banks take some time to set up your Direct Debit, it can take some time for them to confirm the set-up of your Direct Debit. This can usually takes 3-4 weeks.
So long as you put your correct email address in when you order, you will receive email confirmation for your policy order instantly.
You will receive your policy details with your Direct Debit confirmation paperwork. Because the banks take some time to set up your Direct Debit, it can take some time for them to confirm the set-up of your Direct Debit. This can usually takes 3-4 weeks.
So long as you put your correct email address in when you order, you will receive email confirmation for your policy order instantly.
Am I insured in a commercial vehicle?
Because commercial vehicles (such as builders vans etc) can have a large number of phones stored in them and potentially stolen, we cannot insure the phone in any comercial vehicle. 'Commercial vehicle' means a work vehicle.
Because commercial vehicles (such as builders vans etc) can have a large number of phones stored in them and potentially stolen, we cannot insure the phone in any comercial vehicle. 'Commercial vehicle' means a work vehicle.
How quickly will I get my replacement phone?
We process the majority of claims within 48 hours so your phone is back with you within the shortest possible time. Rarely, a replacement part etc is not currently in stock, which adds time to the turn-around. You are always welcome to call us to check how your claim is progressing by calling 08707 607 687 selecting the option for phone insurance.
We process the majority of claims within 48 hours so your phone is back with you within the shortest possible time. Rarely, a replacement part etc is not currently in stock, which adds time to the turn-around. You are always welcome to call us to check how your claim is progressing by calling 08707 607 687 selecting the option for phone insurance.
Can other people use the phone?
Immediate family members are covered, so you can insure a phone in your name and your children etc can use the protected phone
Immediate family members are covered, so you can insure a phone in your name and your children etc can use the protected phone
Are there Excess charges when I claim?
To avoid fraudulent claims there has to be an excess charge. However, this is small compared to the cost of otherwise replacing your phone at your own expense. If you are making a claim due to theft, then the excess charge is just £25
If you are making a claim due to loss, then the excess charge is just £50
If you are making a claim due to international cover, then the excess charge is just £75
To avoid fraudulent claims there has to be an excess charge. However, this is small compared to the cost of otherwise replacing your phone at your own expense. If you are making a claim due to theft, then the excess charge is just £25
If you are making a claim due to loss, then the excess charge is just £50
If you are making a claim due to international cover, then the excess charge is just £75
I have your insurance but have just changed my phone. How do I tell you?
You simply call the Claims Line on 08707 607 687
You simply call the Claims Line on 08707 607 687
How do I make a claim?
You simply call the Claims Line on 08707 607 687
You simply call the Claims Line on 08707 607 687
I have had the insurance for 1 year - How do I get my FREE battery?
You simply call the Claims Line on 08707 607 687
You simply call the Claims Line on 08707 607 687
I have had the insurance for 2 years - How do I get my FREE upgrade?
You simply call the Claims Line on 08707 607 687
You simply call the Claims Line on 08707 607 687
I have ordered the insurance but I have not yet received my paperwork - where is it?
As stated on the site, paperwork takes 3-4 weeks to get to you because it comes with the Direct Debit confirmation from the banks. If it has been 3-4 weeks since you ordered, please call 08707 607 687.
As stated on the site, paperwork takes 3-4 weeks to get to you because it comes with the Direct Debit confirmation from the banks. If it has been 3-4 weeks since you ordered, please call 08707 607 687.
I have read all the FAQs and still have a problem - what do I do?
Please simply call 08707 607 687
Please simply call 08707 607 687